Author Topic: Android phone problem  (Read 249 times)

Sheila

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Android phone problem
« on: Jan 13, 2020, 05:37:32 PM »
Can anyone help please?  If I click on a message on Outlook I get 'Unfortunately Outlook has stopped'.

It asks me to 'Report' or just press 'OK'. It is a doogee phone.
Everything I can't find is in a totally secure place.

klondike

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Re: Android phone problem
« Reply #1 on: Jan 13, 2020, 05:40:17 PM »
Standard first suggestion if you've not done it...


Turn the phone off and on again.



mick607

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Re: Android phone problem
« Reply #2 on: Jan 13, 2020, 05:48:38 PM »
Klondike is correct. A restart cures most android problems.
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Sheila

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Re: Android phone problem
« Reply #3 on: Jan 13, 2020, 06:08:07 PM »
Thanks for your responses.  Good idea - but it didn't work!
Everything I can't find is in a totally secure place.

klondike

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Re: Android phone problem
« Reply #4 on: Jan 13, 2020, 07:09:45 PM »
If your version of Android has the option you could try clearing the application's cache. My old phone used to offer that option but I don't see it in my newer one nor my tablet. Some "optimisation" programs probably just do that though.

Next step would probably be uninstall and reinstall the program but that would mean setting it up again and as it's email I suppose you could end up losing some.

I just did a search to see if there was something specific for Outlook but all I found was this which basically doesn't offer more than I already mentioned..

https://www.androidpit.com/how-to-fix-unfortunately-app-has-stopped

====
Ah. My new devices do have clear cache it just wasn't obvious. The write up in that link mentioned to get to it you need to tap on storage in the app info to get to the option. It just looked like a line of information on this tablet.
« Last Edit: Jan 13, 2020, 07:21:42 PM by klondike »


Raven

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Re: Android phone problem
« Reply #5 on: Jan 13, 2020, 07:33:48 PM »
If you go into the App Store and type in phone/tablet cleaner you can clean all the bits off your phone/tablet. I do it weekly.

Sheila

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Re: Android phone problem
« Reply #6 on: Jan 13, 2020, 08:04:04 PM »
Thank you everyone.  My husband helped to follow your suggestions and it seems to be working now.  :)
Everything I can't find is in a totally secure place.

klondike

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Re: Android phone problem
« Reply #7 on: Jan 13, 2020, 08:04:44 PM »
Till next time...  :(


Sheila

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Re: Android phone problem
« Reply #8 on: Jan 13, 2020, 08:05:57 PM »
It was like the blind leading the blind!
Everything I can't find is in a totally secure place.

Diasi

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Re: Android phone problem
« Reply #9 on: Jan 13, 2020, 10:08:14 PM »
I use CCleaner on my computers & on my Android phone.
Make every day count, each day is precious.

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Apart from the gullible in action.

Raven

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Re: Android phone problem
« Reply #10 on: Jan 14, 2020, 10:07:29 AM »
Me too.

Michael Rolls

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Re: Android phone problem
« Reply #11 on: Jan 14, 2020, 11:22:27 AM »
I tried using CC Cleaner, but it invariably provided me with a list of items on the computer but with no indication as to which, in any, might be:-
essential
non-essential
dangerous
or just a waste of space, so I gave up on it
Mike
The older I get, the better I was!

mick607

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Re: Android phone problem
« Reply #12 on: Jan 14, 2020, 01:55:29 PM »
Used CCleaner for years without problems.
Leave Means Leave !
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Say NO to the Muzzle
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zoony

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Re: Android phone problem
« Reply #13 on: Jan 14, 2020, 02:44:24 PM »
I tried using CC Cleaner, but it invariably provided me with a list of items on the computer but with no indication as to which, in any, might be:-
essential
non-essential
dangerous
or just a waste of space, so I gave up on it
Mike


  I use the free CCleaner with no difficulties..
" There ain't no Devil, it's jus' God when he's drunk.."

Tom Waites

klondike

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Re: Android phone problem
« Reply #14 on: Jan 14, 2020, 03:12:51 PM »
It works OK and is probably easier than the inbuilt windows disk cleanup. I don't bother with cleaning up the disk unless it is running low on space which mine mostly don't as there is no advantage when using SSDs and all my machines have them now.


On a tablet I don't regularly clean out cache etc as the storage they use does have a limit to write cycles and the cache just fills again soon after you clear it anyway. Probably a bit pedantic as the battery is likely to wear out before the storage or something else will make it obsolete.