I don't want to sound too much like Brian here, but I happen to know that the receptionist at my doctor friend's surgery is such a lovely woman, hard working, patient and kind to the punters. You may go on to tell me about your receptionist...
.then I will say I appreciate not all doctor's receptionists are the same, in fact a lot of them wear jack boots under the desk. However, this one is a gem, but I hear what you're saying. Hic !